Shipping policy

Shipping Policy

Order Processing

Most orders are reviewed, packed, and prepared for dispatch within 2–4 business days. Processing may require up to 5 business days during holidays, promotions, unusually high order volume, product verification, or other operational circumstances. Processing time is separate from carrier transit time.

Shipping Methods, Costs, and Delivery Estimates

Available shipping methods and charges are displayed at checkout when supported for the selected destination. For orders delivered within the United States, estimated transit time is typically 10–15 business days after dispatch.

International delivery times vary. Any timeframe displayed or communicated is an estimate and not a guaranteed delivery date.

Tracking Information

When available, tracking information will be sent to the email address provided at checkout. Please allow approximately 1–3 business days after label creation for tracking activity to appear. Some carriers provide limited scans or update only at certain milestones.

Delivery Delays

Delivery may be affected by carrier operations, customs review, weather, transportation disruptions, holidays, remote destinations, or events outside our reasonable control. We cannot guarantee transit times after a package has been handed to the carrier.

Customer-Provided Delivery Information

Customers must provide complete and accurate shipping information. Contact us immediately if a correction is needed. Changes cannot be guaranteed after processing or shipment preparation begins. Reasonable reshipment costs may apply when a package is returned, delayed, or misdelivered due to inaccurate customer-provided information.

International Orders

Where international shipping is offered, customs duties, import taxes, brokerage fees, clearance charges, or local fees may apply. Unless otherwise stated at checkout, these charges are the recipient’s responsibility and are not controlled by Uebnzns™.

Lost, Stolen, or Delivered Packages

If tracking shows an unusual delay or a package cannot be located, contact us so we can review available carrier information. If tracking shows delivery, first check the delivery area, mailbox, reception, household members, neighbors, and the carrier. Resolution depends on shipment circumstances and carrier procedures.